Find answers to our most frequently asked questions.

Orders & support

I am new, how should I start?

Getting started with L'ATHENE Pure Nutrient Skin Treatments is simple! Start with SR-3 Skin Rejuvenation Starter Kit -- an easy-to-use complete daily system to address the skin's basic daily needs of cleansing, nourishing and protecting the skin. The kit will last you about 3 months. Each kit comes with 3 products—PRIMESSE Essential Facial Cleanser (non-detergent cleanser, toner and eye make-up remover), VITAPURE Ultra Antioxidant Nutrient Serum and one of two moisturizers depending on your skin type. The SR-3 Kit comes in two formulas based on your skin type. For combination/normal skin, you need the SR-3 Skin Rejuvenation Starter Kit - RESTORE. For dry skin, you need the SR-3 Skin Rejuvenation Starter Kit - ULTRA. A Great Easy Way to Create Radiant, Healthy Skin!

Can I get a sample or two to try?

As for samples, you actually need more than 1-2 samples to help correct and restore your skin. For this reason, we designed a Trial Dose Sampler Kit to provide you with an ideal amount of six products to experience the effectiveness of these treatments for several days. This is a much more effective way to sample L'ATHENE skin treatments. L'ATHENE products are pure nutrient skin treatments, medically-recommended for the needs of challenged and anti-aging skin.

Once you finish your Trial Kit, you can decide then your next step and either order SR-3 Skin Rejuvenation Starter Kit, or you can order individual products. All L'ATHENE Pure Nutrient Products were designed to work synergistically (together) to create visible positive changes in skin plus minimize effects of aging and other challenging skin conditions.

How much product should I be using?

L'ATHENE Pure Nutrient Skin Treatments are 2 times concentrated... so a little goes a long way. When you buy a L'ATHENE product it is like 'getting two of any other skin care product' because they last twice as long. However, you need to use L'ATHENE products differently. In order to get the maximum usage length out of these precious treatments, always start out with less than you think you will need. While the surface area of each face and the condition of each person's skin is unique, we cannot predict exactly how much will be the correct amount for you. Below are guidelines of how much product to use:

  • PRIMESSE Cleanser – one full pump; always apply to dampened skin
  • VITAPURE Serum – ½ of a pump; spread it fast and far on dampened skin; if you need more, add no more than ½ pump increments; spread with forefinger and middle finger
  • RESTORE & ULTRA Moisturizers – one full pump; avoid T-Zone area, if oily
  • NUTRIAGE Eye Crème – ¼ pea sized amount is all that is needed for both eyes, tap above and below lid
  • REJUVENATE Night Crème – ½ to 1 pea sized amount for entire face; if treating neck, add more
  • MINERAL DERMA-SCRUB – ½ pea sized amount for entire face; divide the amount between four areas of the face—the forehead, cheeks and chin
  • WRINKLE TREATMENT – ½ pea sized amount for entire area to be treated
  • CLARIFIQUE Mask – enough for light film over areas to be treated
  • CITRUS FOAM Foaming Cleanser – one full pump; always apply to dampened skin
  • NEROLI Hand and Body Creme – enough for a thin layer over areas to be treated
  • EXTRACT Dry Skin Oil – spread one drop over each area to be treated

TIP for VITAPURE Serum: In the beginning, when you first start using VITAPURE Serum, you may notice that your skin requires more than the recommended amount, depending on the overall condition of your skin. This is due to the fact that your skin is out of 'antioxidant balance'. As we get older, or are under stress, we go through changes in our life cycle and our antioxidant level in our skin declines. VITAPURE Ultra Antioxidant Serum is rich in antioxidants (including Vitamins A, C, E and Rosemary) and your skin will absorb it quickly. Your skin may even require more than the recommended amount for a while. This usage will lessen overtime as you continue to use VITAPURE Serum twice daily. Start off with a ½ pump and spread it fast and far on dampened skin. Add ½ pump at a time, until you feel you have covered your entire face. Ideally, you will not need to exceed two half pumps. Then, once your bottle is so low on serum, invert the bottle and carefully remove the pump, and tip the bottle, taking out a very, very small amount. Do this for several more treatments. Then, once the serum no longer flows out, tap the bottle into your hand to get a few more applications. Then, when it looks like it is all gone, add a few drops of pure bottled water to the bottle, keeping in mind you will need to use a little more when spreading since is it diluted. This will give you every drop of this wonderful serum!

Are your products tested on animals?

L'ATHENE products do not contain animal ingredients and our products are not tested on animals.

What is the shelf life of the products?

The shelf life of the L'ATHENE treatments is 2 years if the products are unopened. Once the products are opened, it is recommended to use them in one year.

Where do you get your ingredients?

L'ATHENE Pure Nutrient Skin Treatments are made from high performance ingredients found throughout the world. These pure nutrients are natural, organic or wild-crafted, which means they are hand-picked to ensure the ingredient freshness and potency. L'ATHENE products are made in small batches by chemists in our FDA approved labs in the USA.

How do your products work for those who are prone to allergies?

L'ATHENE is perfect for you! L'ATHENE Pure Nutrient Skin Treatments are very effective at calming and soothing skin that is prone to easy irritation. Allergic skin responses can be compounded by harsh cosmetic chemicals, in addition to petrochemicals and silicones that can potentially block the skin's ability to function properly and can cause breakouts and other problems. L'ATHENE does not formulate our products with potentially irritating standard substances, therefore many people who have previously been unsuccessful at using other skin care can use L'ATHENE Pure Nutrient Skin Treatments.

Trial Dose Sampler Kit was designed for clients to try more than one product. You can test a small area on your neck and use the products there for 2 or 3 days and see how you do. Then move on to the face. It comes with a complete skin guide on which products to use per skin type and how to use them.

Do you use parabens?

No, we do not use parabens in any of the L'ATHENE treatments.

How do I choose which cleanser to use?

L'ATHENE provides two cleansers to meet the needs of various skin types and conditions.To find out how to choose which one is right for you, click here.

Do your products contain sunscreen/SPF?

We do not add sunscreens. Sunscreens are chemically-based, can be very harsh and can cause skin sensitivities. They are appropriate for filtering the sun, but are not there to restore and rejuvenate skin. L'ATHENE Treatment Products are formulated to fortify the skin to powerfully balance, restore, correct and promote maximum skin health for aging and challenged skin. Once your skin is nourished with L'ATHENE Pure Nutrients, we then recommend you add a sun block on top of your skin (as would a complexion makeup). Find a sunscreen/sun block as a separate product to assure adequate protection (not one combined in a moisturizer or foundation) that works for you, has an SPF of 30 and re-apply as indicated. Remember to re-apply during the day. We have found that it is very unlikely that people will apply their sunscreen foundation or their sunscreen moisturizer during the day, so it is a better habit to apply sunscreen as a separate product. Always put your L'ATHENE treatments on first, then your sunscreen/sun block. Keep your sun block with your skin care so you are always reminded to apply it.For more about sun protection, click here.

What is difference sunscreen and sun block?

Sunscreens contain chemicals and are referred to as 'chemical sunscreens'. Sunscreens absorb sun's rays and can cause more skin sensitivities.

Sun blocks contain Zinc Oxide and/or Titanium Dioxide, natural minerals, and are called 'physical sun blocks'. Sun blocks 'block' the sun's rays and are less likely to cause a skin reaction.

Is there a sunscreen you recommend?

L'ATHENE does not endorse products. We prefer that our clients use sun blocks as opposed to sunscreens, especially on the face. The sun block that we have had clients report to us that they have had good results with is Blue Lizard® Sensitive Skin Formula (some drug stores or online).

In addition to wearing a sun block, wearing a wide brimmed hat or visor provides additional protection. Remember to frequently reapply. All sun protection products can be pore-clogging. This is due mainly to the barriers they have to use to keep the product water resistant. During the months of highest exposure of sun, it is recommended to use CLARIFIQUE Purifying Clay Mask to deeply cleanse and detoxify pores and keep skin clear.

Blue Lizard® is a trademark of Crown Laboratories.

Should I moisturize before or after applying sunscreen?

Apply your L'ATHENE Moisturizer before applying sunscreen/ SPF. The moisturizer should fully absorb before the SPF is applied.

I have oily or combination skin, what should I use?

In addition to wearing a sun block, wearing a wide brimmed hat or visor provides additional protection. Remember to frequently reapply. All sun protection products can be pore-clogging. This is due mainly to the barriers they have to use to keep the product water resistant. During the months of highest exposure of sun, it is recommended to useCLARIFIQUE Purifying Clay Maskto deeply cleanse and detoxify pores and keep skin clear.

I get pimples, breakouts and blackheads. What do you recommend?

Pimples, breakouts and blackheads are the result of skin that is congested from excess oil, dirt, dead cells and/or hormonal issues. In order to effectively help reduce the likelihood of breakouts and blackheads. CLARIFIQUE Purifying Clay Mask can help. This mask deeply cleanses and detoxifies pores plus helps to reduce bacteria. Used 2-3 times/week, it will help to soften and eliminate blackheads plus help to eliminate breakouts, while minimizing surface oil. Toners do not effectively cleanse deep pores, and clogged pores are where the problems originate. If the skin congestion is being caused from hormonal issues, CLARIFIQUE Mask will help make them resolve more rapidly.

The ideal cleanser to help with skin congestion issues is CITRUS FOAM Exfoliating Cleanser. When used twice daily, this foaming cleanser helps to remove dead cells and surface oil. Click here for more about Acne Skin.

I have dry skin, what should I use?

L'ATHENE is great for dry skin. Those with dry skin should be especially mindful of good hydration.Click here for more about Dry Skin.

If you are struggling with a skin problem or concern and you are looking for products that can help to improve the overall look.

Click below and learn more

Skin Concerns page.

What type of make-up should I use?

By using L'ATHENE, you are providing your skin with powerful nutrients for skin health and radiance. So, overall, you will notice that when your skin is healthier, you tend to use less make-up. We prefer the mineral make-up lines. They are not usually chemical-free but contain less chemicals than the other brands. Also, the minerals are natural and can help with decreasing the redness of skin and cause less allergic reactions. You do not need to switch right away to mineral make-up. Just choose one product a time to replace. If you can minimize your use of standard liquid foundations, this is helpful to the skin to minimize problems with the pores clogging.

Which brands of mineral make-up should I use?

Mineral make-up has become very popular and now there are numerous brands sold in retailers from the mass chains to high end department stores. In choosing a brand, we feel it is best to choose one that is easy to get and has a good return policy. Take it home and try it. If you don't like it, you can always exchange or return it. Our clients have reported good results with all the various types of mineral make-up from the less costly to the most expensive. A very important factor is 'how the powder is applied'. Most of our clients are in the 'anti-aging' group so using a firm packed powder and applying it to the skin with a sponge wedge will produce a more even look. Loose mineral powders can 'accent' the facial lines.

What products would you recommend for vertical lines around the lips?

Lip lines are formed from the muscles of facial expression, smoking, pursing for thought (like a habit), drinking from the spouts of bottled water and dehydration. To correct dehydration, applyRESTORE or ULTRA Moisturizersand drink more water. To further help,VITAPURE Ultra Antioxidant Nutrient Serumis a concentrated antioxidant treatment, and antioxidants help to rebuild collagen and lessen the lines. However, stopping contributing actions of a repetitive nature will also will help. Additionally, to help decrease the lines caused by facial expressions, theINTENSIVE WRINKLE TREATMENTcontains AH-3 (acetyl hexapeptide-3) which was proven in a study to decrease facial line depth caused by facial expressions by ~30%. Additionally, microdermabrasion has been proven to decrease facial lines.MINERAL DERMASCRUBis an At-Home Microdermabrasion treatment that works in just two minutes to remove dead cells and promote a less lined look. When used in combination, theses treatments can successfully help lessen the appearance of lines around the mouth/lips.

Do you have a lip treatment or cream?

Dry lips are the result of lip licking and/or lipsticks. To treat this area, you want to use the most emollient product possible that does not contain drying or irritating ingredients. We recommend NUTRIAGE Total Eye Repair Creme; this highly emollient crème contains shea butter and jojoba oil as well as pure antioxidants that help to reverse dryness and provide protection. Use it under your lipstick too for additional moisture. Be sure your lipstick is not adding to the problem. All day lipsticks and deep lipstick colors can tend to be drying on the lips therefore use them sparingly. Also, avoid licking your lips to get the best results because it can actually make the dryness worse. Drink water whenever you feel the urge to lick your lips.

Can I use L'ATHENE with Retin-A®?

Because Retin-A® is a prescription, we cannot tell you how to use this treatment. However, we can tell you how clients have used Retin-A®, Renova® and other similar products with L'ATHENE. Most of these creams are applied at night. After cleansing with PRIMESSE Essential Facial Cleanser, apply VITAPURE Ultra Antioxidant Nutrient Serum. Wait 30 minutes. This allows the serum to completely absorb, and then apply retinol products.

Retinol products can cause irritation to the skin. The irritation can be redness, peeling, flaking or blistering. If this happens, report it to your doctor.

Retin-A® and Renova® are trademarks of Ortho Dermatologics.

I cannot use Retin-A®. Do you have any recommendations?

Yes, you can use L'ATHENE Pure Nutrient Treatments if you are retinoid-intolerant. For retinoid-intolerant, sensitive or problem-prone skin, you can enjoy the look of less lines and wrinkles with L'ATHENE Pure Nutrient Skin Treatments. L'ATHENE also soothes and calms the skin.

The side effects of Retin-A® and Renova® may include burning, itching, dryness, redness and flaking. While these side effects are not severe for most people, the individuals with sensitive, dry, rosacea, eczema or other types of problem-prone skin can experience these symptoms and be much more uncomfortable.

Retin-A® and Renova® are trademarks of Ortho Dermatologics.

I am pregnant and I would like to know if I can use L'ATHENE?

When you are pregnant, you want to use clean, healthy products for your health and well being. Additionally, pregnancy can be a time when many women experience problems with their skin, such as breakouts, excess oil and stretch marks. L'ATHENE can help to restore the skin back to balanced state.Click here for more about products to use with Pregnancy.

What do you recommend for young skin?

Most teens report that dealing with breakouts is their biggest skin challenge. Forming good habits of self-care is the most important thing a teenager can do to keep their skin looking its best. This is a time when breakouts, zits, redness or bumps can cause the young person to stay inside and want to hide. Or worse, they are tempted to aggressively scrub and push and poke at their breakouts and this can lead to significant scarring. Being consistent is very important, so for teens, it is very important to keep it simple. Twice daily cleanse withCITRUS FOAM Exfoliating Cleanser. Be sure to rinse with lots and lots of water.CLARIFIQUE Purifying Clay Mask effectively diminishes oil and lessens bacteria with its powerful, non-abrasive astringent and antiseptic ingredients. It's easy to use and can be applied on clean skin before sleep and works overnight to help lessen the severity of an active breakouts and oil. Cover the pillowcase with a towel when sleeping in the mask and be sure to use it no more than every other night. You can even just spot treat the problem areas.