Refund policy

L’ATHENE Return & Refund Policy (U.S.)

30-Day Window
We want you to love your L’ATHENE products. If not, you may request a return, exchange, or store credit within 30 days of the delivery date.

What’s Eligible

  • Unused or gently used L’ATHENE skincare purchased directly from lathene.com.

  • Item must be returned in its original or comparable protective packaging with your order number (or other proof of purchase).

  • Returns for defects, damage, or wrong item received are fully covered by us—please contact us right away so we can make it right.

What’s Not Eligible

  • Final-sale or clearance items (marked “Final Sale” at checkout).

  • Gift cards.

  • Free gifts, samples, or promotional items.

  • Purchases made through other retailers (please contact the original place of purchase).

Note: We do not sell perishable, hazardous, or flammable goods.

How to Start a Return

1. Begin your request: Email info@lathene.com with your order number and shipping ZIP code.

2. Wait for approval: If your return is accepted, we’ll email you a prepaid return label and simple packing instructions. Items sent back without approval cannot be accepted.

3. Ship your item to:
L’ATHENE Returns
7791 Palmetto Commerce Pkwy, Ste A
North Charleston, SC 29420

Return shipping fees: If the return is due to a defect, damage, or our error, we cover return shipping. For all other returns, a return shipping charge may be deducted from your refund. Original shipping charges (if any) are non-refundable.

Refunds

  • We’ll notify you when your return is received and inspected and let you know whether it’s approved.

  • If approved, we’ll issue a refund to your original form of payment (less any applicable return shipping charge) within 10 business days.

  • Your bank or card issuer may require additional time to post the refund.

  • If it’s been more than 15 business days since your approval notice and you don’t see the refund, please email info@lathene.com.

Damaged, Defective, or Wrong Item

Please inspect your order upon delivery and contact us immediately at info@lathene.com with your order number and photos if applicable. We’ll arrange a replacement, exchange, or refund as appropriate.

Additional Notes

  • Bundles/Sets: To return a set purchased as a bundle, please return the entire set.

  • Promotional Gifts: If a free gift was included and the return causes you to fall below the promo threshold, we may deduct the retail value of the gift unless it’s returned unused.

  • Third-Party Purchases: Items bought outside lathene.com must be returned through the original retailer.

  • Contact Us Anytime: info@lathene.com

We’re here to help. If you have any questions about eligibility, exchanges, or how to package your return, email us at info@lathene.com and we’ll guide you through it.